Privacy Policy

1. Introduction

1.1           We love our community at Tokunbo Goodies. It is extremely important to us that you not only have a pleasant experience buying and selling, but also that you feel comfortable and safe while doing so.

1.2         Tokunbo Goodies (“T G” or “We” or “Us” or “Our“) is committed to protecting your privacy and the security of your personal data. This policy (“Privacy Policy”) supplements Our Terms of Use and sets out the ways in which We collect, use, disclose, process, and protect your personal data when you browse www.tokunbogoodies.com website (“Site”) and in the course of your use of the services provided by Us, whether through the Site or otherwise (“Services”).

1.3           By accessing and/or using the Site or Services, you acknowledge you have read our Terms of Use and this Privacy Policy, and that you expressly agree to the Terms of Use and expressly consent to our collection, use, disclosure, and processing of your personal data in accordance with this Privacy Policy. If you do not agree to the Terms of Use and/or do not consent to such collection, use, disclosure and processing of your personal data, please do not access or use the Site and/or Services.

1.4           By providing personal data to Us, you consent (or if you are providing personal data of another person, you represent that you have the requisite authorisation and consent on that person’s behalf) to Refash collecting that personal data and using, disclosing and processing it in accordance with this Privacy Policy or as permitted or required by law. If you do not consent to such collection, use, disclosure or processing, please do not provide the personal data.

1.5           We reserve the right to amend this Privacy Policy at any time in accordance with the relevant laws and regulations.

2. Data Collection and Use

2.1           We collect and use your personal data to provide you with the Site and Services, and to customise and improve the Services to make your experience more secure and convenient. We only collect personal data about you that We consider reasonably necessary for achieving these purposes.

Information we collect and receive

2.2           We may collect the following information from you, which include but are not limited to:

2.2.1         Your contact details. Your name, email address, telephone number and postal address;

2.2.2         Your payment information. Your bank account details and other payment information;

2.2.3       Information relating to your use of the Site and Services. Your viewed pages, your clicked links, your viewed content, your membership benefits, your membership redemptions, and your shopping cart; and

2.2.4       Your online purchases. Data from your purchases on the Site, such as purchase date, purchase amount, purchased product, payment method, payout option, delivery method, and any information you may provide regarding your online purchases.

2.2.5       Your reviews and communication information. Product reviews, Site reviews, feedback, experiences, testimonials, preferences and interests that you publish on the Site or share with Us online or through Our social media, including any requests or complaints you may have submitted together with any data that We receive via emails, online, or through Our social media.

2.2.7         Other information. Any personal data as We may deem essential or appropriate from time to time to provide the Site or Services to you.

Please note that not all of Our Services collect all of the information listed above.

2.3           We may collect personal data from you when:

2.3.1         you register an account with Us (“Account“);

2.3.2         you visit the Site;

2.3.3         you use the features and functions available on Our Services, for example by selling your wardrobe, dropping off your bags at any of Our offline stores, subscribing to Our mailing list for updates, marketing, or product notifications;

2.3.4         you contact Us, for example, by submitting a query, to report a problem, to lodge a complaint, or provide Us feedback or review, whether by electronic means or otherwise;

2.3.5         you register or opt-in for a survey, reward programme, campaign, contest;

2.3.6         you interact with Us offline or through an external third party;

2.3.7         you voluntarily submit your personal data to Us for any reason or purposes as may be notified to you.

You are under no obligation to provide the information to Us. However, if you choose to withhold the information or to revoke permission for Us to receive the information, We may be unable to provide certain aspects of the Services to you.

Why we collect the information and how we use it

2.4           We may use the information collected and received from you for the following purposes, including but not limited to:

2.4.1         to provide the Services and customise the content shown to you;

2.4.2         to verify your identify, confirm the creation of your Account, update Our records and generally maintain your Account with Us;

2.4.3         to record, monitor, process, facilitate, arrange, and fulfill sales transactions, consignments, payment, shipping and/or delivery services;

2.4.4         for communication and administrative purposes (for example by confirming or providing updates or notifications in relation to any of your transactions with Us);

2.4.5         for customer service and maintenance (for example to process, respond to, or resolve any complaints, disputes, or query arising from any transactions with Us);

2.4.6         to fulfil any legal requirements and relevant regulatory guidelines;

2.4.7         to customise your online experience;

2.4.8         to analyse and understand Our customers’ behaviour and preferences;

2.4.9         to carry out polls, surveys, analysis and research on how the Services are being used and how We can improve them;

2.4.10      if you consent and sign up to do so, to send you marketing and advertising materials, and to inform you of certain promotions which may be of interest to you. You can choose to unsubscribe for these marketing communications via the link in the email received by you

2.4.11      perform functions or services as otherwise notified to you at the time of collection such as to publish and/or use for Our marketing purposes, your feedbacks and stories; and

2.4.12      to develop, operate, improve, deliver and maintain the Services.

2.5           If you have requested for any Services which can only be fulfilled upon the collection, use, disclosure or processing of your personal data, you will be deemed to have consented to such collection, use, disclosure or processing.

2.6           We may collect, use, disclose or process your personal data without your consent under circumstances which are permitted by applicable laws on personal data protection (including, but not limited to the Nigeria Data Protection Act 2023) and any other applicable laws.